Software Maintenance & Support
Keep Your Business Systems Running Without the Headaches
What Happens When Software Is Left Unmaintained
Business-critical systems require ongoing attention. Without proper maintenance, small issues become expensive emergencies.
Security Vulnerabilities
Outdated dependencies and unpatched systems create openings for data breaches and compliance failures.
Unexpected Downtime
Small bugs compound into critical failures. A system that crashes during peak hours costs more than months of preventive maintenance.
Knowledge Loss
When the original developer leaves without documentation, even minor changes become risky and expensive.
Technical Debt
Deferred updates accumulate. The longer you wait, the more complex and costly the eventual repairs become.
Comprehensive Software Maintenance Services
We handle everything required to keep your systems stable, secure, and operational.
System Monitoring
Proactive monitoring of server health, application performance, and error logs. We catch issues before your users do.
Bug Fixing
Rapid response to reported issues with root cause analysis and permanent fixes, not just patches.
Security Updates
Regular security patches, vulnerability assessments, and framework updates to protect your data and users.
Dependency Updates
Keeping libraries, frameworks, and runtime environments current to maintain compatibility and performance.
Infrastructure Maintenance
Server administration, database optimization, backup management, and cloud infrastructure upkeep.
Small Feature Development
Minor enhancements and workflow improvements included in your maintenance plan.
Technical Advisory
Guidance on system improvements, technology decisions, and long-term planning for your software infrastructure.
We Can Take Over Systems Built by Others
Lost your development team? Original vendor disappeared? We specialize in taking over existing systems, regardless of who built them or how well they were documented.
Mandatory System Audit
Before accepting responsibility for any external system, we conduct a paid technical audit. This protects both parties by identifying the true state of the system, hidden risks, and the effort required to maintain it properly. The audit fee is credited toward your first maintenance invoice if you proceed.
Takeover Process
- 01
System Audit
We examine the codebase, infrastructure, dependencies, and security posture. You receive a detailed report of findings and recommendations.
- 02
Documentation
We create or update technical documentation, architecture diagrams, and runbooks based on our audit findings.
- 03
Stabilization
We address critical security issues, set up proper monitoring, and establish reliable deployment processes.
- 04
Ongoing Maintenance
Once stabilized, the system enters regular maintenance with predictable costs and clear SLAs.
Transparent Pricing for Predictable Costs
Choose a plan based on your system's complexity and your operational requirements. All plans include monitoring, security updates, and technical support.
Essential
For smaller systems with standard availability needs
Next business day response
4 development hours included monthly
- System monitoring
- Security patches
- Dependency updates
- Bug fixes
- Monthly status reports
Business
For business-critical systems requiring faster response
Same business day response
8 development hours included monthly
- Everything in Essential
- Priority issue handling
- Infrastructure maintenance
- Quarterly technical reviews
- Direct Slack channel
Enterprise
For mission-critical systems with high availability requirements
4-hour response for critical issues
16 development hours included monthly
- Everything in Business
- Extended support hours
- Dedicated technical contact
- Custom SLA terms
- Disaster recovery planning
Need something different? Contact us for a custom arrangement.
Systems We Typically Maintain
We specialize in custom business software, not consumer websites or marketing pages. Our clients run serious operations on these systems.
Internal Dashboards
Business intelligence tools, KPI dashboards, and reporting interfaces that drive operational decisions.
Intranet Platforms
Employee portals, internal communication tools, and corporate knowledge bases
Reporting Systems
Automated reporting tools, data aggregation systems, and compliance reporting platforms.
Operational Portals
Customer self-service portals, partner platforms, and operational management tools.
Integration Systems
Custom middleware, API gateways, and data synchronization systems connecting multiple platforms.
Case Study
Viru Keskus Intranet Platform
We maintain and continuously develop a comprehensive intranet platform for Viru Keskus, one of the largest shopping centers in the Baltics. The system handles tenant management, maintenance requests, training coordination, and internal communications for hundreds of users across multiple stakeholder groups.
We treat all our customers with care and respect.
Frequently Asked Questions
Yes, this is one of our core services. We take over systems built by other vendors regularly. We require a paid system audit first to assess the codebase and identify any issues. This protects both parties and ensures we can provide accurate maintenance estimates.
We primarily work with JavaScript/TypeScript ecosystems (React, Node.js, Next.js), Java (Spring Boot), and Kotlin. For infrastructure, we support AWS, DigitalOcean, and standard containerized deployments. If your system uses different technologies, contact us to discuss feasibility.
This is common when taking over systems from previous vendors. Our audit process includes reverse-engineering the system architecture and creating baseline documentation. The stabilization phase includes building out proper documentation so the system can be maintained effectively.
Yes. All maintenance plans include development hours for minor enhancements. Larger feature development can be handled as separate projects or by increasing your monthly development hours allocation.
Business and Enterprise plans include escalation procedures for critical issues. Enterprise plans can include extended support hours by arrangement. For truly critical systems, we discuss custom on-call arrangements.
Monthly retainer fees cover monitoring, security updates, and included development hours. Work beyond the included hours is billed separately at agreed rates. There are no hidden fees.
Yes. We work on month-to-month terms after an initial commitment period. We believe in earning your continued business through good service, not contractual lock-in.
Contact Key People Directly
Get in touch and let's schedule a free consultation.